Delivery & Returns
DeliveryTo keep both tortoises and hares happy, we offer two standard delivery options to mainland UK addresses: our Economy postage which is free for all UK address and has a 2-3 working days delivery time and our Express postage from £3.90 with a 1-2 working days delivery time. We also offer a Next Day Guaranteed delivery option from £7.20 which guarantees that your order will arrive with you the very next day if you place your order before 3pm Monday to Thursday (excuding Bank Holidays).
We dispatch every weekday afternoon (excluding Bank Holidays) so as long as your order gets in before 3pm, we'll be able to send it out the very same day (excluding personalised orders). After 3pm and your order will have to hold on overnight (or until Monday if you order after 3pm on Friday).
If you've chosen to have any of your mugs personalised, please bear in mind that we'll need extra time to get your order ready for dispatch. If you place your personalised mug order before 3pm Monday to Friday, we'll send it the very next working day but for orders placed after 3pm, we'll dispatch it within the next 2 working days.
Please also bear in mind that our Economy and Express delivery times are not guaranteed, so if you're absolutely desperate, please be sure to choose our only guaranteed option, Next Day Guaranteed.
We also offer International Delivery based on the weight of the order - please head to the checkout to see the postage price for your country. Delivery to Europe usually takes around 3-5 working days and delivery to North America, Asia and Australasia around 5-7 working days.
We pop a packing slip in every parcel but these don't have any pricing on so don't worry if you're sending directly to your gift recipient! Please note, however, that orders being sent outside of the UK will have customs documentation with full order details which we are required by law to include.
If you need to return an item for any reason, simply post it back to us within 30 days of receipt to The Mug Co, Micklefield, Sandon, SG9 0QU, in its original packaging and we'll refund your order as soon as it arrives with us.
If you'd like to exchange, either send us an email at firstname.lastname@example.org or pop a note in the box with the item you'd like instead, post your order back, and we'll arrange to swap your order over for you.
If your item is faulty or damaged in any way, please let us know by email at email@example.com (including pictures if you can), and tell us whether you'd like a refund or an exchange. We don't usually need damaged or faulty items posting back but we'll let you know if we do and, of course, reimburse your return postage.
Have you put that kettle on yet?